Job Overview

We are looking for a motivated individual who is looking for an apprenticeship opportunity and is interested in securing an SVQ in Digital Applications with ongoing development. The role of the Office Admin Support is to provide an effective, efficient and consistent service in supporting our team whilst efficiently carrying out the key responsibilities outlined below.

What skills will I learn?

Providing a centralised administrative function and Carrying out a variety of tasks to support the business in being efficient in its business processes.

  • Onboarding
  • Contract generation
  • Quality control
  • Contract Processing
  • Live checks
  • Ticketing
  • Change of Tenancy
  • Administration of pricing tool
  • Objections and Rejections
  • Phone Answering and call transfer
  • Welcome Screens/Team Screen
  • Greeting Guests
  • Outbound Post
  • Filing
  • Managing Stock
  • Preparing Reports/Presentations
  • Onboarding time
  • Data collection time
  • Lock-in time
  • Live ratio
  • Objection ratio
  • Rejection ratio
  • Customer and partner feedback

What qualifications or qualities are required

  • Dependable
  • Enthusiasm to learn and develop
  • Team player
  • Eager to contribute and take initiative
  • Positive attitude to work and willingness to learn
  • Would be advantageous to have knowledge or experience of

administration and software packages (I.e., Microsoft Suite of software)


Set Training is an equal opportunities training provider and encourage applications from all different backgrounds, regardless of their race, sex, disability, religion/beliefs or sexual orientation.

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