Our client is a successful independent Communications Companies. A local, national and International specialists of Telecoms Installation, Maintenance and support to the Telecoms Channel, with a large client base that is till growing.

This is a hybrid role which will be part office based and part field based. This is also a new role with huge potential to progress in to our full field based engineer team.

Key Responsibilities:

  • Being confident when answering the phone
  • Having a professional manner when dealing with clients and customers.
  • Taking ownership of customer enquiries and managing to completion (enquires will vary but will mainly concern the customer’s mobiles, phone system, broadband)
  • Customising phone systems remotely as per customer requests
  • Troubleshooting faults with regards to the customer’s phone system, broadband & mobiles
  • Contributing to the growth of the business

The Person, We are looking for someone who has the following skills/experience:

  • Technically minded with strong problem-solving skills
  • Good communication skills
  • An organised person who is self driven
  • An emphasis on accuracy and attention to detail
  • Forward thinking and positive mindset
  • Advantageous to have experience within telecoms industry but not essential

Set Training is an equal opportunities training provider and encourage applications from all different backgrounds, regardless of their race, sex, disability, religion/beliefs or sexual orientation. We have also achieved the bronze level of the LGBT Charter.

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