Job overview

We’re searching for an enthusiastic, inquisitive, and organised IT apprentice to provide effective ICT support to team members and customers. This apprenticeship will give you the opportunity to develop professional and technical skills in a scaling business. This is an exciting opportunity for someone who wants to help shape the IT function for the future whilst also developing their IT and workplace skills. You will empower the team to do their jobs to the best of their ability by supporting them with their IT needs.

What will I learn?

  • Assist the IT Technician in the day to day running of the computer network
  • Support your teammates to work remotely, as well as maintaining and monitoring the network infrastructure in our two offices.
  • Maintain network security and ensure the team is adhering to cyber security policy.
  • Configuring Windows machines, giving IT tutorials to new staff members and providing first class service to internal and external customers.
  • To play a key role in supporting organisational learning, through the development of a knowledge base of user guides, FAQs, and other learning resources
  • Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords etc)
  • Manage server backups
  • Build new workstations
  • Assist IT related projects as required
  • Other duties as directed by IT Technician as relevant to the apprenticeship

What qualification or qualities are required?

The successful apprentice will have a keen interest in IT, natural problem solver and will be committed to the job along with the day-to-day responsibilities. The successful candidate should also have the following:

Familiarity / knowledge of both Google Workspace Microsoft Office applications

Knowledge of cyber security theory

Confidence – you should be resilient and able to think independently

Strong interpersonal skills – confidence in communicating with customers both verbally and inwriting

A “can-do” attitude

Ability to travel including, working away from home on occasion

Excellent customer service skills, good telephone and email communication

Strong at working within a team alongside having problem solving skills with a natural flair for


Keen to learn all about IT and share existing knowledge helping other learn

Patient and understanding of teammates situations and varying levels of knowledge of IT

Excellent organisation and prioritisation skills

Passion for continuous improvement

You will embrace the ever-changing nature of the role which will require you to develop your

skills as the business needs evolve

Set Training is an equal opportunities training provider and encourage applications from all different backgrounds, regardless of their race, sex, disability, religion/beliefs or sexual orientation.

Apply for this apprenticeship

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