Job overview

We are looking for a keen, hard-working and enthusiastic individual who is passionate about technology with a willingness to learn. As an apprentice with us you will be learning and developing in a welcoming workplace where we will help you reach your maximum potential! The job involves working as a key member of our ICT team, providing a range of ICT support and administrative duties across all of the companies functional areas. If these attributes apply to you, Apply now!

What will I learn?

  • To play a key role in providing a positive, professional and friendly front-line ICT support service to the organisation.
  • To assist with the day to day administrative tasks within the ICT team, including scheduled checks to ensure systems are secure, stable and reliable.
  • To process ICT support requests and queries: investigating and resolving issues, and/or escalating to other support resources as appropriate.
  • To maintain the ICT asset inventory including all hardware, software, licences and peripheral equipment. Ensure all equipment, licenses and documentation is tagged, logged and stored in an orderly manner.
  • To assist with the maintenance and development of digital applications and processes across the organisation.
  • To play a key role in supporting organisational learning, through the development of a knowledge base of user guides, FAQs, and other learning resources.
  • To assist with the ICT New Starter and Leaver Process.
  • To assist in ICT projects, as required.
  • To understand and follow ICT operational procedures, recommending improvements where identified.
  • To attend regular staff meetings and contribute to the development and improvement of the ICT section.
  • To develop strong working relationships with colleagues and contractors.
  • To carry out any reasonable tasks that may be required in line with the Association’s business needs and objectives.

What qualification or qualities are required?

  • Excellent customer service skills, good telephone and email communication
  • Excellent written, verbal and presentation skills
  • To be ambitious in the job to progress
  • Strong at working within a team alongside having problem solving skills
  • Keen to learn all about IT and share existing knowledge helping other learn
  • Able to work to tight schedules and deadlines

Apply for this apprenticeship

Think this is the right apprenticeship for you? Click the “Apply now” button to start your new career with this modern apprenticeship.

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