ICT Support Apprentice I Glasgow

Job overview

We are looking for a keen, hard-working and enthusiastic individual who is passionate about technology with a willingness to learn. As an apprentice with us you will be learning and developing in a welcoming workplace where we will help you reach your maximum potential! The job involves working as a key member of our ICT team, providing a range of ICT support and administrative duties across all of the companies functional areas. If these attributes apply to you, Apply now!

What will I learn?

• To play a key role in providing a positive, professional and friendly front-line ICT support service to the organisation.
• To assist with the day to day administrative tasks within the ICT team, including scheduled checks to ensure systems are secure, stable and reliable.
• To process ICT support requests and queries: investigating and resolving issues, and/or escalating to other support resources as appropriate.
• To maintain the ICT asset inventory including all hardware, software, licences and peripheral equipment. Ensure all equipment, licenses and documentation is tagged, logged and stored in an orderly manner.
• To assist with the maintenance and development of digital applications and processes across the organisation.
• To play a key role in supporting organisational learning, through the development of a knowledge base of user guides, FAQs, and other learning resources.
• To assist with the ICT New Starter and Leaver Process.
• To assist in ICT projects, as required.
• To understand and follow ICT operational procedures, recommending improvements where identified.
• To attend regular staff meetings and contribute to the development and improvement of the ICT section.
• To develop strong working relationships with colleagues and contractors.
• To carry out any reasonable tasks that may be required in line with the Association’s business needs and objectives.

What qualification or qualities are required?

• Excellent customer service skills, good telephone and email communication
• Excellent written, verbal and presentation skills
• To be ambitious in the job to progress
• Strong at working within a team alongside having problem solving skills
• Keen to learn all about IT and share existing knowledge helping other learn
• Able to work to tight schedules and deadlines