Job Summary:

Join our team as a Digital Administrative Support, this is an ideal versatile role for someone looking to kickstart their career in the Digital Applications sector. The role offers customer interaction and digital support across our departments as part of ongoing learning alongside communicating within the team whilst also contributing to the team at the same time.


Duties and key responsibilities:

As an apprentice, you’ll earn your SCQF Level 6 Diploma in Digital Applications Support while assisting in different parts of our business. You’ll use various digital tools, and your tasks may include:

  • Digitally file documents correctly
  • Become familiar with the CRM software
  • Take and distribute accurate messages
  • Receive, sort, scan and distribute incoming mail
  • Monitor incoming emails and answer or forward as required
  • Prepare outgoing mail for distribution
  • Communicate in polite and courteous manner
  • Answer phones and transfer to the appropriate staff member
  • Maintain office filing and storage systems
  • Update and maintain databases such as mailing lists, contact lists and client information
  • Coordinate Director’s calendar
  • Type documents, reports and correspondence
  • Co-ordinate and organise appointments and meetings
  • Monitor and maintain office supplies
  • Keep office area clean and tidy
  • Maintain trusting relationships with suppliers, customers and colleague
  • Impute data into Excel spreadsheets and software
  • Help with digital marketing


Key Behaviours, Skills and Requirements:

  • Skills
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Accuracy and attention to details
  • Excellent organisational skills Personal Attributes
  • Flexible approach to working
  • Ability to plan and prioritise own workload
  • Accuracy, focus and attention to detail
  • Ability to work under pressure
  • Willingness to learn and develop new skills


Set Training is an equal opportunities training provider and encourage applications from all different backgrounds, regardless of their race, sex, disability, religion/beliefs or sexual orientation. We have also achieved the bronze level of the LGBT Charter.

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