Job overview

We are recruiting an Admin Repair Co-ordinator for our position based in finnieston,

the main role of the job will be co-ordinating repairs and maintenance for all rental properties owned by the company. The successful candidate will take on many roles but some of their main responsibilities will include:

Updating the system (SME Professional) on a daily basis to monitor and maintain property records

Ensuring that the company policies are upheld at all times whilst carrying out your duties

Promoting company mission and philosophy to all prospective and current landlords and tenants

Building up strong relationships with all parties to gain trust and to keep the reputation of the company as the best in the local area

Ensuring compliance with ARLA Propertymark, GDPR and company code of conduct at all times.

What will I learn?

  • Deal with all incoming repairs by phone and email
  • Logging and monitoring all jobs onto SME Professional (software system)
  • Co-ordinating all reported repairs e.g. assisting tenants with troubleshooting, instructing jobs, chasing up contractors to ensure jobs are complete, arranging access with tenants, updating landlords and seeking authorisation for works where necessary, liaising with factors
  • Adding repair invoices to the system
  • Managing safety checks and certification
  • General daily administrative duties providing office support in answering phone calls, dealing with enquiries, taking payments etc
  • Maintaining and managing the Key Log and ensuring that:

o          Only authorised persons are provided with keys

o          Keys are ready for contractors to collect

o          Current occupants have authorised for keys to be released

o          Keys have been signed out in the key log and on SME

o          Keys are returned on time and if not, are chased up for return

What qualification or qualities are required?

Experience with Microsoft packages

Confident when taking phone calls

Proficient in writing emails

Any Admin or computer knowledge from school or other courses

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