Job overview

Are you ready to kick start your career in admin? If so, then this is a great opportunity for you! Your responsibilities will primarily sit within a company wide support role and will be diverse. Throughout this apprenticeship you will have the chance to be coached towards a qualification in administration!

We are looking for a robust individual with the ability to manage their own workload in a pressurised office environment. If you think this is you, why not apply today?

What will I learn?

  • Answer the telephone in a professional and courteous manner.  Transfer phone calls.  Take accurate and concise messages.
  • Handling all aspects of the customer service process, from enquiry to invoice for all direct consumers (via telephone, email). This will include but not limited to;
    • Order, case or service activity entries
    • Scheduling appointments,
    • Closing-off jobs,
    • Entering details of work completed into database,
    • Contacting customers
    • Contacting subcontractors
  • Work with operations/sales team members to schedule appointments
  • Ensure tasks are complete and accurate in a timely and effective manner
  • Enter data, including stock numbers, part numbers and quantities
  • Accept deliveries in accordance to company guidelines and policies
  • Complete purchase orders in accordance to company policies
  • Providing cover for other team members during absences
  • Filing, organising paperwork & files
  • Prepare items for daily mailing
  • Abide by a high standard of customer service and abide by company personnel policies and health & safety policies
  • Maintain confidentiality and professionalism
  • Carrying out any other administrative duties as and when required

What qualification or qualities are required?

  • Must have strong attention to detail and accuracy
  • Must be flexible in approach to work
  • Must be computer literate as will be using a range of data sources, models and software systems, (ex.MS Word, Excel, CRM and Sage)
  • Good written and verbal communication skills
  • Must have admin knowledge or experience

Apply for this apprenticeship

Think this is the right apprenticeship for you? Click the “Apply now” button to start your new career with this modern apprenticeship.

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