A fantastic opportunity has arisen with a multinational IT company. you will receive second to none support and mentoring through your apprenticeship with fantastic and rapid career progression available. You will develop skills in hardware and software and be an IT Whizz kid before you can say Byte me!
You will act as central point of contact between the customer and the IT service management. You will receive all IT incidents and provide 1st line support
What will I learn?
You will be coached by your line manager and mentor. During your apprenticeship you will be supported to identify which areas of the business you would like to focus on your long term career in. They will invest time and money for you to get the best career opportunity and education possible.
Provide 1st Line Support
Interpret Customer requirements and provide advice and support on potential solutions to resolve IT related issues
Ensure users are informed on status and progress of incidents logged with the service desk
What qualification or qualities are required?
Enthusiastic about working in the IT sector
Good written and verbal communication skills
Great team player
Committed to solving problems
have good attention to detail
open to new ideas and keen to learn
Not afraid to ask questions
Ready to rise to new challenges