Job overview

With a passion for heritage and successful growth figures year on year, we want to develop our UK operations, expanding our European Operation and Support Centre based in Glasgow. We are looking for talented, dedicated 1st line Operation Consultants to join the team and be responsible for Event Management, Operational Checks and 1st Line Incident Management.

Benefits

  • Private Comprehensive health care cover with AXA
  • Company pension Scheme
  • 26 Days Holidays
  • 3 charity days fully paid/ year
  • Option to purchase another 5 days Annual leave
  • Company Laptop

What will I learn?

  • Incident Management
  • Operational Checks
  • Event Management
  • Customer Services

You will be responding to system triggered alerts on supported customer and in-house systems, including restarting services, diagnosing hardware failures and analysing system and application log files for software issues.

The job demands a 37.5 hour working week where you will also be responsible for analysing alerts from our group monitoring tool, triaging automated alerts from customer systems & using incident management to manage these issues for our customer base.

New incidents and alarm logging with the appropriate priority is key, as is ensuring they are responded to and resolved within contracted SLA’s. No two days are ever the same.

What qualification or qualities are required?

  • A passion for the IT industry
  • Confident communicator
  • Friendly and Approachable
  • Experienced in using Microsoft packages or IT software
  • Efficient Multi-Tasker

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